Refund & Cancellation Policy - Thriving Berries

At Thriving Berries Ltd ("we", "us", or "our"), we want you and your child to have a joyful, stress-free experience with our activity packs. This Refund & Cancellation Policy applies to all paid bi-monthly subscriptions.

If you are on our Free Tier, you can unsubscribe at any time using the link at the bottom of any email with no charges or hassle. If you ever experience any technical issues accessing your files or receiving your order, our team is always here to assist you.

Company Details:

Company Name: Thriving Berries Ltd
Registered Office: Unit 2, 2 Bridge Street, Athlone, Westmeath, Ireland
Company Number: 800282
Contact Email: hello@thrivingberries.ie

1. Subscription Cancellations (Paid Subscriptions)

Self-Service Cancellation: You can manage or cancel your subscription at any time directly through your self-service Stripe Customer Portal. All subscription adjustments and cancellations must be processed by you through this portal prior to your next renewal date.
Renewal Cut Off: Cancellations must be completed in your Stripe Customer Portal before your next scheduled bi-monthly renewal date (the 1st day of December, February, April, June, August, or October) to prevent being charged for the upcoming pack.
End of Billing Period: When you cancel, your subscription remains active until the end of your current 2-month billing period. You retain access to all the PDF packs already delivered to you.
No Future Charges: No further automated charges will be made to your payment method following cancellation.

2. Digital Content Tier (Digital Full Pack)

Our Digital Full Pack is delivered electronically via email immediately upon payment confirmation. Under the EU Consumer Rights Directive (2011/83/EU) and the Irish Consumer Rights Act 2022, the statutory 14-day right of withdrawal does not apply to non-tangible digital content delivered immediately with your prior express consent.
By purchasing a Digital Full Pack, you expressly consent to the immediate delivery of the digital PDF files to your email inbox and acknowledge that you lose your statutory right of cancellation once electronic delivery has begun.
We do not offer refunds or prorated credits for a change of mind, or for partial bi-monthly periods, once electronic delivery has begun.
This does not affect your rights where digital content is faulty, as set out in section 3D.

3. Physical Goods Tier (Digital + Physical Pack — Ireland Only)

For subscribers purchasing our Digital + Physical Pack delivered by post within Ireland, your purchase includes physical goods (high GSM printed pack in a custom presentation folder).
A. 14-Day Statutory Right of Withdrawal. In accordance with Irish and EU consumer protection laws, you have the right to cancel your purchase of physical goods within 14 days without giving any reason. The 14-day cancellation window begins on the day you receive physical possession of the physical pack.
B. How to Request a Return & Refund.
Notification: To exercise your right to cancel, you must inform us of your decision by sending an explicit written statement to hello@thrivingberries.ie within the 14-day period.
Model Cancellation Form: If you prefer, you can copy and send us this statement: "To Thriving Berries Ltd, hello@thrivingberries.ie — I hereby give notice that I withdraw from my contract of sale of the following goods: [pack and order reference], ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date]." Using this form is not obligatory — a plain email telling us you wish to cancel is equally valid.
Return Shipping: You must mail back the physical pack within 14 days of notifying us. You are responsible for paying the direct cost of return postage.
Condition of Items: You are welcome to inspect the pack and handle it as you would in a shop. Please send it back complete, and in its Thriving Berries presentation folder if you still have it. A pack that has been written in, cut up, or otherwise used has lost its resale value, so we will reduce the refund to reflect that.
C. Partial Refund Calculation for Digital Access. Because the Digital + Physical Pack grants immediate access to the digital PDF download upon purchase, the digital portion is fulfilled immediately. If you return the physical pack within the statutory 14-day period, the refund is limited to the physical component, calculated as the difference between the Digital + Physical Pack price and the standalone Digital Full Pack price for that billing period. You retain access to the digital content already delivered to you.
D. Damaged, Defective, or Faulty Items (All Tiers). This section covers physical packs that arrive damaged, incomplete, or not as described, and digital files that are corrupted or incomplete. These are your statutory rights under the Consumer Rights Act 2022 — they apply in addition to everything above, and they cannot be excluded or limited by this policy.
30-Day Short-Term Right to Cancel: If your physical pack is faulty, damaged, or not as described, you have the right to cancel the contract within 30 days of receiving it and receive a full refund.
Beyond 30 days, if a fault shows up later you still have your statutory rights under the Consumer Rights Act 2022. Email us and we'll sort it out.
What to Do: Contact us at hello@thrivingberries.ie with your name, your order details, and photos of the damaged packaging or contents. We will promptly send a free replacement — a new physical pack, or fresh download links — or issue a refund if you prefer. Your choice.
Return Costs: Where goods are faulty, damaged, or not as described, we will cover the cost of return postage. This is different from a change-of-mind cancellation under section 3B, where you pay the return postage.
E. Non-Delivery. If your physical pack does not arrive, please contact us at hello@thrivingberries.ie and we will investigate and arrange a replacement. If it cannot be delivered, you are entitled to cancel the order and receive a refund.

4. Processing Refunds

Approved refunds are processed via Stripe using your original payment method within 14 days of you informing us of your cancellation. We may withhold the refund until we have received the returned goods, or you have provided evidence of having sent them back.
Standard banking processing times may apply before the refunded amount appears on your card statement.

5. Need Help Accessing Your Content?

If you encounter technical issues, did not receive your download link, or have questions about a postal delivery, please contact us:
Support Email: hello@thrivingberries.ie
Response Time: We aim to respond to all support inquiries within 2 working days so your family can get back to enjoying their learning pack without delay.